Answers to Some of Your Frequently Asked Questions
Find answers to questions related to the appointment booking process before travel, trip coordination, and travel to Iran through the iTOP platform and other information.
Ophthalmology platform eye specialists work closely with international patients and the ophthalmology platform healthcare team to understand your eye care and treatment needs. Many eye problems are linked to other medical conditions such as diabetes, autoimmune diseases, and thyroid problems. At the ophthalmology platform, the eye care team collaborates with other Iranian specialists such as endocrinologists, oncologists, neurologists, and rheumatologists to provide the care you need based on your specific needs. iTop eye doctors also provide resources that complement the expertise of the Iranian doctor. The ophthalmology department is available in many provinces of Iran, including the medical hub of Shiraz, the capital Tehran, the province of Isfahan, and the holy city of Mashhad.
International patients can speak to an appointment coordinator and book appointments with doctors during our working hours before their trip. Phone lines may be busy and you may not be able to get through, so we recommend using the Arabic WhatsApp chat booking request. In case of emergencies, you can visit the hospital's emergency department at any time without prior reservation.
This platform offers a wide range of services, including:
You can book an appointment by using WhatsApp chat or visiting the website's booking page and completing the electronic form with the required information. After submitting your request, you will receive a confirmation by email or phone.
Policies vary depending on the services requested. Please review the service details or contact us to find out if an appointment reservation requires a prepayment.
We accept payment by international credit cards, cash on site, and bank transfer. You can also contact us via WhatsApp to find out about other available payment methods.
Our working hours are from 9 AM to 5 PM, Monday through Thursday. We are closed on Fridays, but emergency services are available 24/7.
If you have any further questions, please contact us via WhatsApp for a quick response. We are here to help you and provide the best eye care for you.
Connect with a travel guide specialist and their services on the Eye Care Platform. Travel with peace of mind to receive the care you need in Iran. Let our international patient travel coordination department easily plan your medical travel.
Learn how to prepare for your ophthalmology appointment and how to make the most of your time with your healthcare team using the ophthalmology platform.
You can cancel or reschedule your appointment by contacting us via WhatsApp before 24 hours of your scheduled time to avoid a late cancellation fee.
Yes, we offer emergency services for eye emergencies. You can contact our emergency line for immediate assistance.
We are committed to protecting your personal and medical information. All information is stored in a secure and encrypted system, and we adhere to a strict privacy policy to ensure the confidentiality of your information.
Yes, you can request a copy of your medical records after your procedure has been completed.
Yes, we accept a wide range of insurance plans. Please review our list of accepted insurances or contact us to confirm if we accept your insurance.
You can file a complaint or inquiry via email, WhatsApp chat, or the online complaints and inquiries form on our website. We are committed to responding promptly and efficiently to all questions and complaints.
Contact us for consultation, appointment booking, and to learn everything before traveling